Your 100% satisfaction is important for us. Apart from continuing to develop fantastic all-natural products, it's the only thing that matters to us. The moment you place your order, you are automatically protected by our "Happiness Guarantee", which essentially means we will do whatever it takes to ensure your satisfaction and betterment of your health.
If for any reason you are not happy with your order, we will send you a replacement at no additional cost to you, or your money back no questions asked. This is not limited to:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund or replacement at no additional charge.
- To be eligible for a return, replacement or refund, we may ask for further details and visual confirmation (photo or video). Upon confirming your describe issue, we will issue your choice of return, replacement or refund within 48 hours.
- For returns or refunds, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return. A member of our team with follow up with you within one (1) business day.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers may be responsible for shipping costs of returned items. In the event that you receive an extra item, we will cover the cost of shipping.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.